April 25, 2001
MRA and Wayne State University
sponsor business seminars
Retailers and other business owners in southeast Michigan can discover profitable business strategies in four upcoming seminars sponsored by the Michigan Retailers Association (MRA) and Wayne State University (WSU).
How
to Start and Run a Profitable Small Business, Thursday, May 17
Certified Public Accountant Edward F. King offers dozens of practical,
profit-enhancing tips for aspiring entrepreneurs and established business
owners.
The
ABCs of Exceptional Customer Service, Thursday, May 31
Bill Middlebrooks of Excellence in Action, Inc., shows why exceptional
customer service is so vital and how employee satisfaction drives customer
satisfaction and company profits.
The
Lighter Side of Success, Tuesday, June 5
Humor can reduce stress and promote positive relationships. WSU instructor
Walt Stasinski shows how to put this powerful tool to work in the business
environment.
The
Not-So-Subtle Art of Negotiation, Tuesday, June 19
Joan Gossman, WSU director of purchasing, teaches win-win negotiating
skills that help business professionals get what they need and want in
a business deal.
All sessions will be held from 8:30 a.m. to 11:30 a.m. at WSU's Oakland Center in Farmington Hills. Cost of each seminar is $49 for MRA members and $69 for non-members.
To register, contact MRA's Robin Gregory at 800.366.3699 or rsgregory@retailers.com.
The Michigan Retailers Association is the unified voice of retailing in Michigan and the nation's largest state trade association of general merchandise retailers. MRA's more than 5,500 retail business members operate more than 12,000 stores across the state.
