May 21, 2001
Seminar trains retailers in the ABCs of excellent service
FARMINGTON HILLS -- The Michigan Retailers Association (MRA) and Wayne State University (WSU) are sponsoring a professional education seminar for retailers and other business owners next week in Farmington Hills.
The ABCs of Exceptional Customer
Service
Date: Thursday, May 31
Time: 8:30 a.m. to 11:30 a.m.
Place: WSU Oakland Center, Farmington Hills
Description: Bill Middlebrooks of Excellence in Action, Inc., shows
why exceptional customer service is so vital and how employee satisfaction
drives customer satisfaction and company profits. Attendees discover strategies
to make their businesses more employee- and customer-focused.
Cost: $49 for MRA members, $69 for non-members
To register: Contact MRA's Robin Gregory at 800.366.3699 or rsgregory@retailers.com.
"The ABCs of Exceptional Customer Service" is one in a series of 10 business seminars being offered throughout the state this spring by MRA's Michigan Retailers Academy. MRA also offers online education through its website at www.retailers.com.
The Michigan Retailers Association is the unified voice of retailing in Michigan and the nation's largest state trade association of general merchandise retailers. MRA's more than 5,500 retail business members operate more than 12,000 stores across the state.
