October 25, 2001
Learn techniques
for creating satisfied customers
in upcoming business seminar
GRAND RAPIDS -- The Michigan Retailers Association (MRA) is sponsoring an upcoming professional education seminar for retailers and other business owners in Grand Rapids.
Legendary Customer Service
Date: Tuesday, November 13
Time: 8:00 a.m. to 10:00 a.m.
Place: Grand Rapids Airport Hilton, Grand Rapids, MI
Presenter: Al Arens, president of Life Enhancing Programs, Alma
Description: "Legendary Customer Service" highlights the importance
of quality service and shows how to meet the customer's need for value
and dignity. Practical steps for handling dissatisfied customers are included.
Cost: $15 for MRA members, $25 for non-members
To register: Contact MRA's Robin Gregory at 800.366.3699 or rsgregory@retailers.com.
This informative presentation is one in a series of 12 business seminars being offered throughout the state this fall by MRA's Michigan Retailers Academy. MRA also offers online education through its website at www.retailers.com.
The Michigan Retailers Association is the unified voice of retailing in Michigan and the nation's largest state trade association of general merchandise retailers. MRA's more than 5,500 retail business members operate more than 12,000 stores across the state.
