April 23, 2002
Upcoming seminar shows businesses
how
to develop legendary customer service
GRAND RAPIDS -- The Michigan Retailers Association (MRA) will present an upcoming professional education seminar in Grand Rapids for retailers and other business owners.
Legendary Customer Service
Date: Tuesday, May 7
Time: 8:00 a.m. to 10:00 a.m.
Place: Amway Grand Hotel, 187 Monroe NW, Grand Rapids
Description: Al Arens, president of Life Enhancing Programs, shows
business owners and their employees how to make their customer service
the talk of the town. Learn the three ways attitudes are conveyed and
the five steps to handle an irate customer. Discover the mental outlook
necessary to meet the customer's need for value and dignity.
Cost: $15 for MRA members, $25 for non-members
To register: Contact MRA's Retha Lachance at 800.366.3699 or rlachance@retailers.com.
This seminar is part of a series of professional development courses being offered throughout the state this spring by MRA's Michigan Retailers Academy.
The Michigan Retailers Association is the unified voice of retailing in Michigan and the nation's largest state trade association of general merchandise retailers. MRA's more than 5,500 retail business members operate more than 12,000 stores across the state.
