Small e-tailers gaining edge

In the early days of e-commerce, small businesses flocked to the web, looking to make their small store the next online mega-merchant. Those dreams were dashed quickly as the number of people buying on the web was significantly smaller than early predictions indicated.

But, according to analysts, small e-tailers are far from finished. In fact, they are just beginning to gain momentum in a web world that is offering more and more user-friendly infrastructure technology to accommodate them. Savvy e-tailers have come to understand the real value of the Internet: it is a cost-effective means of supplementing sales by reaching customers who may have been inaccessible offline.

Of course, small e-businesses still face many challenges, the biggest of which is daunting competition from well-known e-tail giants. According to the E-Commerce Times, differentiation is the most important way to ensure “little guy” e-tail longevity.

“There will always be a place for small e-tailors that can operate on low overhead with high gross margins,” said Yankee Group analyst Paul Ritter. “The key for these smaller sites is to maintain strength and traction in a niche space with hard-to-find products.”

 

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Name: David Elkus

Business: eSuit, eTuxedo and Mr. Blazer

Web Address: www.e-suit.com, www.e-tuxedo.com and www.mrblazer.com

Website design: Elkus Enterprises

Online products: Slacks, blazers, suits, tuxedos, top coats and leather jackets

Years on the Web: 7

Sales on the Web: “Sales have been fantastic. From 2000 to 01 sales increased 35 percent, from ’01 to ’02, they are up another 10 percent.

Best Web sale: “Fully outfitting a 150-member high school band from New Jersey.”

Advantage to Web retailing: “The nationwide and world-wide traffic. While geographically we have a selling area of southeast Michigan, on the web we are in the global marketplace.”

Site promotion: “We are running banner ads with Yahoo!, AOL and always looking for new ideas.

Web retailing tip: “Differentiation is the key. With all the web competition out there, your site has to have something worth stopping for. One of the often-mentioned benefits of the web is that it is easy to go online and shop. Merchants must remember, however, it is also very easy to close the window on one store and quickly search another. Whether your selling point is low cost, service or brand names, use it to make your site stand out.”

Comments: “In web business you have to pay for your traffic with advertising on other sites. The saying, ‘if you build it, they will come,’ is not true. The number of people who surf the web for a novelty is far fewer than it used to be, so an e-business must build a site that is user-friendly and promote the site however, and wherever it can.”

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