Ann Arbor Art Center: a shop, a mission

To shoppers strolling by the storefront’s attractive window displays, the Ann Arbor Art Center is an upscale gift and art shop in the trendiest area of downtown Ann Arbor.

To children involved in art classes or young people in the ArtMakers outreach program, the Art Center is a place to create, learn and build self-esteem.

To Michigan artists, the Art Center is a valuable venue for getting their work in the public eye.

Gallery shop director Millie Webster enjoys the diversity in the mission of her workplace. She handles the complex but rewarding challenge of arranging for artists to sell their work in the Center’s shop and is involved in all facets of the Art Center’s work.

“I see little kids coming in for a birthday party or to take a class, and I realize all our work in the retail part is going to help the other purposes—it’s really exciting,” Webster said.

The Ann Arbor Art Center is a non-profit organization serving Ann Arbor and Washtenaw County by providing education, exploration and exhibition opportunities in the visual arts. It serves all segments of the community, regardless of physical ability, economic status or level of artistic skill.

It also serves the entire state’s artistic community. “We pride ourselves on having one of the largest selections of art from Michigan artists in the state. Representing Michigan artists is our focus,” Webster said.

Founded in 1909, the Art Center moved to its current location in 1975. With the added space, the Center had room for a retail area and began selling the works of Michigan artists all year, instead of the annual or occasional sales events held in its earlier days.

People taking classes or doing other things at the Art Center are not often customers of the shop. But Rosina Dusseau, the Art Center’s marketing director, tries to get shoppers to explore the rest of the art center, investigate the class schedule, find out about the outreach programs or consider membership.

Signage is important. The stairway leading from the shop to the other areas of the Art Center has a large sign beckoning people to “Come on up! Join in!” along with signs featuring programs such as “ArtVentures” or “Sundays @ 1,” a family-oriented creative program.

The Art Center’s non-profit status sets it apart from other downtown stores. A survey showed the Center that customers prefer buying from a store when they know that part of the sale is going to support outreach programs.

“Customers know they’re giving back to the community and it’s a feel-good purchase,” Dusseau said.

“We’re working toward enforcing that idea with each purchase,” added Webster. “We include a thank-you card with each purchase that states, ‘Your purchase supports community outreach programs for disadvantaged audiences.’ It goes in every bag or gift box.”

Webster, whose past work experience includes galleries and retail stores, says working closely with artists is one of her favorite parts of the job. She sees her role as working for artists, supporting them and helping them learn the ropes.

“I try to give newer artists a broad view of the gallery scene: this is how we do this here, but in other galleries this is what you might expect. It’s a learning experience for newer artists, Webster explained.”

“There are many ways to find artists. We occasionally have a call for artists; we also attend art shows around the state. And artists walk in off the street, interested in getting their pieces in the store.”

She meets with artists twice a week, by appointment. “Artists often mail me slides or photos of their work first, but for this shop it’s not a requirement,” Webster said. “They can bring photos, slides or actual pieces to our meeting. That approach is somewhat unique—most galleries require the submission of a portfolio before even considering a meeting.”

“I’m trying to create a more comfortable relationship with the artists, because we are a non-profit,” she added. “Part of our goal is to serve the artist community, so I like being accessible to artists.”

Webster sees everyone from college students to professionals who’ve been working for 30 years. Some artists have been regular suppliers since the store opened; others are here for a few months or years. On average, the store carries the work of 300 artists.

“We may agree to carry a new artist’s work for three months, and if it does well, we may keep it longer or expand the artist’s inventory” she said.

Certain times of the year are better for new artists, such as the holiday season.

For the holidays, Webster doubles the shop’s inventory. That means taking over the exhibition gallery’s space, which at other times displays the Center’s three annual juried shows or other displays chosen for artistic rather than retail purposes.

Like any retailer, Webster has budget goals and sales targets to consider. She tracks the patterns of sales in different media throughout the year. Jewelry and pottery sell well all year; fiber art—scarves, dolls—does better in the winter, especially in the holiday season.

April is Michigan glass month, so the store features glass art then. One of Webster’s plans for the future is to build on this idea and choose other months to feature certain media.

“At least six months of the year, we could feature a different medium for the month,” Webster said. That would keep the store’s appearance fresh and expose recurring customers to a wider variety of items.

“I feel fortunate to have this unique position,” Webster said. “I get to deal with art, work for artists and take part in the larger organization that’s doing important work. Sometimes there’s not enough time in the day to do it all, but I’m lucky to love what I’m doing.”

This article was written by Michigan Retailer staff writer Amy Buttery.

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