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Coping with
the orange monster
The dreaded orange cones, barrels and signs.
The traffic backups. Its bad enough when they slow down your vacation
driving, but when construction is blocking or complicating customers
access to your business, youve got to do more than complain.
(Continued)

Retailer of
the Year nominations due
Time is running out to nominate an outstanding
community-minded retail business for 2006 Michigan Retailer of the Year.
(Continued)
New health plan
rewards lifestyle
Blue Care Network, a Blue Cross Blue Shield
of Michigan health maintenance organization, is developing a new plan
that rewards people for adopting healthy lifestyles and can save employers
an average of 10 percent in premiums.
(Continued)
New study helps
retailers improve customer service
Some people are naturals at customer service.
You can see it in the relaxed faces of the customers they serve. But
other people struggle, and you can see this in the customers who don’t
return.
(Continued)
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