MRA Customer Service Bulletins...

Open enrollment approaches…
Open enrollment, the one time all year when MRA health insurance participants can make changes in subscriber coverage by adding employees and dependents, will occur in May and June. Changes made during this period will become effective on July 1.

The May-June period is also open enrollment for MRA’s self-funded dental and vision insurance programs, administered by Delta Dental Plan of Michigan and Delta Vision. A second open enrollment period is held in November-December for dental and vision.

Participants are encouraged to consider possible changes to their health, dental or vision insurance plans, and all members can take this opportunity to review MRA’s insurance programs.

To add employees and dependents or adjust coverage during open enrollment, call MRA Customer Service at 800.366.3699 or e-mail MRA’s Susan Stroup at sstroup@retailers.com.

Group-wide insurance changes…
Since new group rates go into effect on July 1, many groups also make changes to their group health insurance plan at this time (although such changes can be made at any time). Group-wide changes become effective after a 45-day processing period required by Blue Cross Blue Shield of Michigan.

To join an insurance program or change a group insurance plan, contact MRA’s Linda Pollock at 800.366.3699 or email her at lpollock@retailers.com.

What others say about us…
The Church of Scientology Mission of Genesee County wrote a letter to commend Tamara Baker, one of MRA’s team of customer service representatives, for her exceptional service in assisting the organization get set up with a new credit card terminal.

Jan Bannon, president of the organization, said Baker’s “initiative and service were something I hadn’t seen much in the business world.” MRA thanks Bannon for taking the time to let us know how we’re doing, and welcomes comments—good or bad—on any of our products, services or staff.