MRA Customer Service Bulletins...

Open enrollment underway…
Open enrollment, the one time all year when MRA health insurance participants can make changes in subscriber coverage by adding employees and dependents, is underway until the end of June. Changes made during this period will become effective on July 1.

The May-June period is also open enrollment for MRA’s dental and vision insurance programs, administered by Delta Dental Plan of Michigan and Delta Vision. A second open enrollment period is held in November-December for dental and vision.

Participants are encouraged to consider possible changes to their health, dental or vision insurance plans, and all members can take this opportunity to review MRA’s insurance programs.

To add employees and dependents or adjust coverage during open enrollment, call MRA Customer Service at 800.366.3699 or e-mail MRA’s Susan Stroup at sstroup@retailers.com.

Delta to cover dental implants…
Dental implants—small devices used to replace missing teeth—will become a covered benefit under Delta Dental as of July 1, 2007.

Implants will be covered at the same level as other prostho-dontic services. Delta’s payments for implant services will be charged to the patient’s annual plan maximum.

Dental implants are considered a reasonable alternative to dental bridges, but not everyone is an ideal candidate. Your dentist can provide you with the best possible treatment options.

Save on residential natural gas…
Many stores are signing up for MRA’s Natural Gas Savings programs, and now store owners and employees can get the same lower rates on natural gas in their homes.

Call MRA’s Kathy Wilson at 800.366.3699 or e-mail her at kawilson@retailers.com for information, or fax a 12-month history of your gas bills to 517.372.1303, along with a coversheet that shows the member store’s letterhead.

What others say about us…
Michelle Ressa, at Gold Rush Jewelers in Prudenville, took the time to let us know she was very happy with the customer service she received from Ginger Stratton, an MRA customer service representative, when she called about health insurance. She gave Stratton a rating of 5 (out of 5) on each question she chose to answer on our brief customer service survey.

MRA thanks Ms. Ressa for taking the time to let us know how we’re doing, and welcomes comments—good or bad—on any of our products, services or staff.