MRA Customer Service Bulletins...

Save now on gas heating …

Cold weather is just around the corner. Lower your natural gas utility bills now by signing up for MRA’s Natural Gas Savings program. It is available for both commercial and residential addresses of owners and employees.

For an estimate of what you could save, contact MRA’s Kathy Wilson at 800.366.3699 or kawilson@retailers.com. Or fax copies of the front and back of your DTE/MichCon bills for the last 12 months or one copy of the front and back of your most recent Consumers Energy bill to MRA at 517.372.1303, along with a cover sheet that shows the member store’s letterhead.

Delta help online….

Delta Dental participants can access information regarding claims or print Delta Dental ID cards by visiting Delta Dental online at www.deltadentalmi.com.

Once on the website, click on “members,” then “consumer toolkit.” The subscriber member number is the participant’s Social Security number.

Shipping savings climb…

MRA members who signed up for the Shipping Savings program have now saved a total of more than $231,000 since the program began in late 2005. August was the program’s best month to date, with more than 10,000 packages shipped via FedEx Ground or FedEx Express and $18,484 in member savings.

What others say about us…

Anna Williams, of Kitchen Port Inc. in Ann Arbor, took the time to let us know about the excellent customer service she received from MRA’s Ginger Stratton. She gave Stratton a rating of 5 out of 5 on every customer survey question.

“Is there a score higher than 5?” wrote Williams. “Ginger went out of her way to do everything I asked and then some.”