MRA Customer Service Bulletins...

Open enrollment approaches…

Open enrollment, the one time all year when MRA health insurance participants can make changes in subscriber coverage by adding employees and dependents, will occur in May and June. Changes made during this period will become effective on July 1.

The May-June period is also open enrollment for MRA’s self-funded dental and vision insurance programs, administered by Delta Dental Plan of Michigan and Delta Vision. A second open enrollment period is held in November-December for dental and vision.

Participants are encouraged to consider possible changes to their health, dental or vision insurance plans, and all members can take this opportunity to review MRA’s insurance programs.

To add employees and dependents or adjust coverage during open enrollment, call MRA Customer Service at 800.366.3699 or e-mail MRA’s Susan Stroup at sstroup@retailers.com.

What others say about us…

Donna Limas, a bookkeeper for Empire Furniture Company in Lincoln Park, gave MRA’s Customer Service Representative Tamara Baker a rating of 5 out of 5 on every question in our brief customer satisfaction survey.

“Your customer service department always does an excellent job. They are a pleasure to talk to,” wrote Limas, who called with a question about the company’s health benefits.

MRA thanks Limas for taking the time to let us know how we’re doing, and welcomes comments—good or bad—on any of our products, services or staff.