Blogs

How to handle merchandise returns

Our biggest problems with customers involve merchandise returns and refunds. We have a fairly strict return policy, and some customers tell us we can’t be so restrictive. We have always maintained that we are free to set our own policies.

Retail isn’t rocket science, but …

While retail isn’t rocket science, it requires its own kind of very smart, even brilliant, people … those who can analyze situations that are gray, rather than black and white,

Governmental Affairs: January 17, 2014

Happy New Year!

The legislature began its regular session on January 8. MRA’s Government Affairs News will continue on a regular, biweekly basis until the summer break.

State of the State mostly a recap

Gov.