General

Playing music in your store

According to federal copyright law, you must obtain permission for the right to play copyrighted music. This applies to businesses which use live music, as well as those that use recorded music played over a radio,

5 tips for motivating sales staff

There are as many ways to motivate salespeople as there are businesses, from sales contests and incentive programs to pep talks at the start of a big sales day.

Retail author and trainer Doug Fleener,

License required to start a retail business

In order to sell products, a state sales tax license is required. According to state law, individuals or businesses who sell tangible personal property to the final consumer need a sales tax license.

Simple ways to improve store layout

A good store layout is a powerful tool in retail, with several aspects to consider.

One area that can often use improvement is the sales counter. Doug Fleener,

More lessons from latest data breaches

I mentioned in a previous blog that all of us can learn from the massive retail data breaches that were announced during the holidays, and we should be using the knowledge as a tool to strengthen protection of our own data.

Lessons to learn from latest data breaches

As almost everyone has heard, a number of large retailers suffered massive data breaches over the Christmas season. While all of the details around these attacks have not been made public,

How to handle merchandise returns

Our biggest problems with customers involve merchandise returns and refunds. We have a fairly strict return policy, and some customers tell us we can’t be so restrictive. We have always maintained that we are free to set our own policies.

Retail isn’t rocket science, but …

While retail isn’t rocket science, it requires its own kind of very smart, even brilliant, people … those who can analyze situations that are gray, rather than black and white,