Tag: customer experience

Are your customers happy?

secret shoppers

The practice of secret shopping has been deployed by business owners for some time. Lately, businesses large and small are using secret shoppers in new ways in a pandemic.


The aftershocks of the pandemic are still being felt across the state.

So, er – what’s your customer’s experience?

By JENNIFER ROOK, MRA Vice President, Communications and Marketing

Hope you don’t mind my little play on a Jimi Hendrix’s lyric. I’m a big fan. We’ll save music talk for another day.