Management Team

Executive Team

William J. Hallan
President & Chief Executive Officer
Kurt M. Dettmer
Senior Vice President, Insurance Sales & Business Development
Amy Drumm
Senior Vice President, Government Affairs
Tom Tuggle
Senior Vice President, Insurance Sales & Membership
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Andrea Bitely
Vice President, Communications and Marketing
Thomas P. Clement
Vice President, Operations and General Counsel
Cheryl Medler
Vice President, Finance
Laura Schilling, CAWC
Vice President, Underwriting

Administration & Operations

Ally Nemetz
Director, Customer Service and Data Administration
Dave Papp
Director, Information Technology
Francine Bushrey
Accounting and Membership Assistant
Jodi Barber
Benefits Administrator
Nora Jones
Compliance and Operations Analyst
Kate Fabi
Accounting Assistant and Bookkeeper
Christain Shaull
Data Admin and Customer Support
Dora Serna
Melody Totten
Customer Data Support Specialist
Ge Xiong
Customer Data Representative

Communications & Marketing

J Delany
Josh Delany
Graphic Designer
Rachel Schrauben
Digital Content Manager
Ken Sierakowski
Printing Operations Coordinator

Customer Service

Penny Sierakowski, CPP
Manager, Merchant Portfolio
Tamara Baker
Senior Customer Service Representative
Marian Chelize Aguilar
Customer Service Representative

Executive Support Staff

Amy Jolley
Director, Human Resources and Executive Assistant


Darcy Gates, CPP
Director, Sales
Burke Sage, CPP
Manager, Business Development
Chris Smith, CPP
Manager, Business Development, National Sales
Miranda Piersol, CPP
Business Development Representative
Lindsey Tuggle
Business Development Representative
Harmony Clouse
Administrative Assistant, Sales Department

Retailers Insurance Company

Abraham Hartline
Corporate Accountant
Jamie Gulley
Manager, Underwriting
Justine Rodabaugh
Manager, Operations