Management Team

Executive Team

James P. Hallan
President and Chief Executive Officer
William J. Hallan
Executive Vice President, Chief Operating Officer and General Counsel
Tom Scott
Senior Vice President, Communications and Marketing
Tom Tuggle
Senior Vice President, Insurance Sales & Membership
Kurt M. Dettmer
Senior Vice President, Insurance Sales & Business Development
Amy Drumm
Vice President, Government Affairs

Administration & Operations

Cheryl Medler
Ally Nemetz
Director, Customer Service and Data Administration
Patrick Harrington
Director, Program Development Michigan Retail Hardware Association
Dave Papp
Manager, Information Technology
Jodi Barber
Benefits Administrator
Francine Bushrey
Accounting and Membership Assistant
Debbie Johnson
Customer Data Representative
Larain Pearsall
Accounting Assistant and Bookkeeper
Dora Serna
Melody Totten
Customer Data Representative
Ge Xiong
Customer Data Representative

Communications & Marketing

Patrick Kerwin
Manager, Design and Printing
Ken Sierakowski
Printing Operations Coordinator
Rachel Schafer
Digital Marketing Specialist

Customer Service

Penny Sierakowski
Manager, Customer Service Department
Tamara Baker
Customer Service Representative
Marian Chelize Hosking
Customer Service Representative
Christain Shaull
Customer Service Representative

Executive Support Staff

Amy Jolley
Manager, Human Resources and Executive Assistant


Darcy Gates
Lead Manager, Sales
Darren Zwick
Director, Business Development
Burke Sage
Manager, Business Development
Chris Smith
Manager, Business Development, National Sales
David Phillips
Business Development Representative
Miranda Piersol
Business Development Representative
Brian Scott
Business Development Representative
Harmony Clouse
Administrative Assistant, Sales Department

Retailers Insurance Company

Laura Schilling
Director, Underwriting
Jamie Moore
Judy Schafer
Manager, Operations
Linda Pierce
Underwriting Assistant