Payment Processing

From the CEO: Surcharging

Bill Hallan headshot

In early 2002, the international shipping company UPS rolled out a new marketing campaign with the tagline “What Can Brown Do for You?” The purpose was to highlight the breadth of their operations – that UPS did more than just deliver packages – they could solve logistical headaches for all types of business.

Visa announces surcharge changes

What is a credit card surcharge?

A surcharge is when a business adds an additional fee to a customer’s credit card purchase to cover the cost of the credit card processing fee.

Best practices to avoid chargebacks and minimize losses

top five chargeback reasons

What is a chargeback?

A chargeback, also referred to as a payment dispute, occurs when a cardholder questions a transaction and asks their card-issuing bank to reverse the transaction.

Best practices to avoid chargebacks and minimize losses:

  1. Do not complete a sale if the authorization request was declined.