For retailers, good customer service is absolutely essential to success. Effective customer service does not occur just when the customer is in the store, but is a continuum from marketing efforts,
As we welcome Spring with open arms, we also approach the end of another tax season. While most of us are content with paying our fair share, we also want to minimize our tax obligation as much as possible.
By: Thomas Clement, Vice President, Operations and General Counsel
While purchasing various gifts over this past holiday season, I noticed that many retailers were very specific in outlining their return policies.