Contact Customer Service at 800.563.5981, option 2, with any questions.
General Tips
- If you receive a gratuity greater than 20% of the original sale amount, and the customer is paying by credit card, the recommendation is to process a separate sale for the gratuity. Obtain signatures on both credit card receipts.
- If you process online payments, please verify CAPTCHA and fraud controls are enabled on your website.
- A minimum transaction amount or a surcharge amount cannot be imposed on debit, prepaid, or gift card transactions.
- Partial Authorization may be enabled on your terminal. If the credit card receipt displays “Amount Due” you must collect the remaining balance by another form of payment.
- Reconcile your processing statement with your daily settlement report and your bank statement. Contact customer service if you have any discrepancies.
- We suggest processing a reversal instead of a void. The cardholder will see the pending reversal on their account immediately, however a void can take up to 10 business days. In addition, you cannot void a pin debit transaction.
Fraud Control
If you receive a request to wire money or to ship merchandise out of the country, please call customer service to discuss before processing the transaction.
Terminal functions that assist with fraud control:
- Process with a Chip card enabled device
- Address Verification (AVS) requires the street number or zip code. If it doesn’t match the credit card, you will receive a No Match response and have the option to cancel the transaction
- Security Code Verification (CVV) requires the 3-digit code on the back of the credit card, or the 4-digit code on the front of a American Express credit card. If it doesn’t match the credit card, you will receive a No Match response and have the option to cancel the transaction
- Password Protection requires a password for all returns, reversals, force capture, reports, etc.
- Verify the credit card receipt to make sure the customer name and credit card number on the credit card are identical to the printed credit card receipt
- If you suspect a fraudulent transaction, call 800.563.5981, option 4 and say “CODE 10”
