The practice of secret shopping has been deployed by business owners for some time. Lately, businesses large and small are using secret shoppers in new ways in a pandemic.
By JENNIFER ROOK
The aftershocks of the pandemic are still being felt across the state.
In a city known for its world-class institutions, the Ann Arbor retailer is a destination that has served generations of customers.
By SHANDRA MARTINEZ
Photos STEVE JESSMORE
In a Michigan city known for its world-class educational institutions,
Whether it is a phishing attack, non-payment/non-delivery scams, or extortion, it only takes one wrong mouse click or one unattended access point to grind your business to a halt.
By BRETT GERRISH
Every year,
