Archives
Month: October 2021
So, er – what’s your customer’s experience?
By JENNIFER ROOK, MRA Vice President, Communications and Marketing
Hope you don’t mind my little play on a Jimi Hendrix’s lyric. I’m a big fan. We’ll save music talk for another day.
Tools and transparency needed to stop organized retail crime
By AMY DRUMM, MRA Vice President, Government Affairs
A recent Wall Street Journal article (“Ben Dugan Works for CVS. His Job Is Battling a $45 Billion Crime Spree.
Couple shares how their store became Ace Hardware’s ‘Coolest’
By SHANDRA MARTINEZ
Photos STEVE JESSMORE
Andrew and Jennifer Gemmen believe their boots-on-the-ground approach to operating their store probably best illustrates their passion for both their customers and employees.
